Job Description

Job Title: Technical Program Manager with Pega exp

Location: Mississauga, ON (Hybrid 3 days in a week)

Full Time

Job Summary

We are looking for a seasoned Technical Program Manager (TPM) with a background in managing complex enterprise programs and a working knowledge of Pega platform capabilities. The ideal candidate will work closely with cross-functional teams including business stakeholders, engineering, QA, and architecture teams to deliver strategic initiatives with a focus on Pega -based solutions.

Key Responsibilities

• Lead end-to-end program delivery with a mix of Pega and non-Pega components, ensuring alignment with business objectives.
• Coordinate with business stakeholders to gather requirements and translate them into technical deliverables.
• Collaborate with Pega developers and architects to plan and execute development and integration efforts.
• Drive sprint planning, execution, and retrospectives using Agile methodologies (Scrum or SAFe preferred).
• Track program milestones, risks, dependencies, and overall delivery health.
• Ensure all deliverables meet quality standards and regulatory/compliance requirements.
• Manage stakeholder communications and provide regular updates on program progress and issues.
• Work closely with QA teams to ensure testing strategies and results align with expectations.
• Coordinate UAT and production deployment planning.
• Drive continuous improvement in processes, delivery methodologies, and team collaboration.

Required Skills and Experience

• 10+ years of overall IT experience with at least 3+ years in a Program role.
• Exposure to Pega projects, with a solid understanding of case management, decisioning, and rules.
• Proven experience managing cross-functional technical teams and large-scale enterprise programs.
• Strong understanding of Agile/Scrum methodologies and associated tools (e.g., Jira, Confluence).
• Excellent communication, stakeholder management, and conflict-resolution skills.
• SAFe certification is a must.

Preferred Qualifications

• Prior experience delivering digital transformation or automation initiatives using Pega.
• Background in BFSI domains is a plus.
• Hands-on understanding of Pega applications like Customer Service, Sales Automation, or Smart Dispute is desirable.

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