Job Description

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Are you passionate about leading, empowering and shaping the future? The Disability Insurance Branch is seeking a dynamic and dedicated Staff Services Manager I (SSM I) to lead its Knowledge Management Unit. If you are a natural leader who thrives on connecting teams, simplifying complex information, and driving operational excellence - this role is your chance to make a lasting impact.

This is a unique opportunity to play a central role in shaping how our teams share, retain, and apply critical information in support of California’s Disability Insurance programs. In this role, the SSM I is a critical thread bringing together people, policies, and processes. The successful candidate will be responsible for leading a team dedicated to the creation, curation, and delivery of key procedures. They will collaborate across teams ensuring that everyone—from field agents to senior decision-makers—has the information they need when they need it most. You will guide a high-performing team, streamline how knowledge flows, and champion smarter, faster communication across the branch.

This position is a part of the Disability Insurance Command Center Division. The Disability Insurance Branch of the Employment Development Department ensures eligible Californians receive paid wage replacement benefits when they are unable to work due to a non-work-related illness, injury or pregnancy. The Command Center Division in the DIB, where this position is located, oversees workload performance, collects real-time data analytics and focuses on providing best-in-class training and quality management oversight for the Branch.

This position is eligible for hybrid telework, which may be subject to change.

The candidate will be required to live in California and report to the nearest DIB office for their in-office days.

Will consider candidates from all parts of California.

The headquarters is located in downtown Sacramento, near light rail; with multiple field office locations across the state of California.

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

State application (STD 678) is Required. Resumes and/or Cover Letters DO NOT take the place of the STD 678. An application received without duties listed on the STD 678 will not receive further consideration and may be excluded from the hiring process.

It is strongly  encouraged to apply through your CalCareer Account at .

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment 

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Click the examination link below for more information and to take the exam:

Staff Services Manager I Bulletin

For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 8/28/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department

Mail In Address

Attn: Job Control # 488978

Human Resource Services Division, MIC 54

PO Box 826880

Sacramento , CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department

Drop Off Address

Attn: Job Control # 488978

EDD/Human Resource Services Division (6th floor solar)

722 Capitol Mall

Sacramento , CA 95814

08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is Required.
  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:

Hiring Unit Contact:
Jessica Davis
(916) 980-6573
Jessica.Davis@edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a résumés or cover letter. 

The SOQ will be a narrative addressing the questions listed below. Please number your responses in order of the questions below. The SOQ must be no longer than one page, single spaced and size 11 Arial font. Include your first and last name with the Job Control (JC) number at the top of the page. A Resume or Cover letter does not substitute for the SOQ.  

1. Describe your experience designing, implementing, and leading knowledge management initiatives. How have you ensured alignment with organizational goals while fostering a culture of knowledge-sharing and continuous improvement?
2. Describe your experience influencing other teams or leaders to adopt a knowledge management strategy or process. How do you align with strategic objectives, build support and navigate resistance?
   

Résumés and/or Cover Letters  DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.

Job Tags

Permanent employment, Full time, Work at office, Remote work, Live in,

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